THE DISPUTE
The client says it wasn't in the quote. Here's the conversation.
"We priced it off Rev B. Rev C had different foundations. We didn't catch it. Cost about £14k."
Most disputes start in WhatsApp threads and finish with one side feeling cheated. The pattern is always the same: a decision happened that nobody recorded; a change happened that nobody flagged; a revision happened that nobody reviewed.
The evidence layer doesn't prevent disputes. It changes the conversation. When the client says "that wasn't in the quote," you can show them the drawing, the revision, the voice note, the moment your team approved it, and the moment they approved it. Not as a "gotcha" — as a way of getting back to working together.
This is the audit trail you'd want even if no AI was involved.